Acceptance of Terms
By accessing or using the Oregon Water Damage Pros website, or by requesting our services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services. These terms constitute a legally binding agreement between you and Oregon Water Damage Pros regarding your use of our website and the restoration services we provide.
We reserve the right to refuse service to anyone for any reason at any time. Your use of our services following any changes to these terms constitutes your acceptance of those changes.
Services Provided
Oregon Water Damage Pros provides water damage restoration, mold remediation, and related emergency response services to residential and commercial property owners throughout Oregon. Our services include water extraction, structural drying, dehumidification, content restoration, and damage assessment.
All services are performed in accordance with industry standards established by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) where applicable. We make reasonable efforts to respond to emergency service requests promptly, though response times may vary based on location, weather conditions, demand, and other factors beyond our control. We do not guarantee specific arrival times for emergency services.
The scope of work for each project will be defined in a separate service agreement or work authorization document provided at the time of service. Any estimates provided are based on visible conditions at the time of assessment and may be subject to change upon discovery of hidden damage or additional affected areas.
Phone Calls and Estimates
When you contact Oregon Water Damage Pros by phone, you consent to receive return calls and text messages regarding your service inquiry. Standard messaging and data rates may apply. We may record phone calls for quality assurance and training purposes; you will be notified if a call is being recorded.
Initial estimates provided over the phone are preliminary and based solely on information you provide. A detailed, written estimate requires an on-site inspection by our qualified technicians. We do not guarantee that preliminary phone estimates will match final project costs. You are under no obligation to proceed with services based on a phone estimate alone.
Independent Contractors
Oregon Water Damage Pros may engage independent contractors, subcontractors, or third-party specialists to perform certain aspects of restoration work, including but not limited to plumbing repairs, electrical work, HVAC services, or specialized reconstruction. These third parties operate under their own licenses, insurance, and professional standards.
While we exercise due diligence in selecting qualified contractors, we are not liable for the acts, omissions, or negligence of independent contractors performing work outside the direct scope of water damage restoration services. Any disputes regarding third-party work should be directed to the responsible contractor.
Intellectual Property
All content on the Oregon Water Damage Pros website, including text, graphics, logos, images, service descriptions, and the overall design, is the property of Oregon Water Damage Pros or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.
You may view, download, and print content from our website for personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works from, or exploit any content without our prior written consent. Unauthorized use of our intellectual property may result in legal action.
Limitation of Liability
To the fullest extent permitted by law, Oregon Water Damage Pros shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our services or website. This includes damages for loss of profits, goodwill, use, data, or other intangible losses, even if we have been advised of the possibility of such damages.
Our total liability for any claim arising from our services shall not exceed the amount you actually paid us for the specific services giving rise to the claim. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you.
Disclaimers
Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that our website will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected. Water damage restoration involves inherent uncertainties; we cannot guarantee complete prevention of mold growth, structural issues, or secondary damage, particularly in cases involving delayed response or pre-existing conditions.
Results may vary based on the severity of damage, building materials, environmental conditions, and other factors. Our recommendations for preventing future damage are advisory in nature and do not constitute a guarantee against future water damage events.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict of law provisions. Any legal action or proceeding arising under these terms shall be brought exclusively in the state or federal courts located in Oregon, and you hereby consent to the personal jurisdiction and venue of such courts.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our practices, legal requirements, or business operations. The revised terms will be posted on this page with an updated effective date. We encourage you to review this page periodically for the latest information.
Material changes to these terms will be communicated through a notice on our website or by other reasonable means. Your continued use of our services or website after such changes constitutes your acceptance of the revised terms.
Contact Information
If you have questions, concerns, or comments about these Terms of Service, please contact Oregon Water Damage Pros through the information provided on our website. We value your feedback and will make reasonable efforts to address your inquiries in a timely manner.